Our Approach to Player Data at Dice Palace
We use account information to keep a player’s registration, cashier activity, promotion choices and support conversations connected. A clear account record helps us recognise the settings a player selected when returning to casino games, live casino, jackpots or sports betting.
This policy sets out the practical information that accompanies those actions. It also explains how a player can keep registration details current, use browser preferences and choose the right support route for an account question.
How we use account information
Registration details keep an account together from the first form through confirmation, the cashier and the game lobby. We use the email address, password, chosen currency, country and basic personal details entered during registration to maintain those account settings.
Payment and promotion details matter when a player chooses a cashier route or selects an offer. Visa, Mastercard, Maestro, Skrill, Neteller, Payz, Trustly, bank wire and listed digital-currency methods are separate options. A promotion can apply its own payment condition, so the selected method can affect the route a player follows.
Details connected with an account
Registration choices
We keep the registration details associated with an account so that its currency, country and basic profile remain available during later visits. A player who changes a contact detail can use a support route to request help with the account record.
Cashier and promotion activity
We use the payment choice connected with a cashier visit and the promotion information shown in the bonus area. This lets a player review the offer selected before a qualifying deposit and follow the account route back to the cashier or the lobby.
Support messages
We use the information included in a live-chat or email message to address the account question raised. A short description of the issue and the relevant account context make it easier to direct the conversation to the right route.
Keeping the policy current
Current wording
We keep the policy wording in our information area. Players can return to it when deciding how to manage an account detail, a browser preference or a request about personal information.
Policy updates
We update the policy wording when our account, payment or promotional arrangements require clearer explanation. The visible date at the end identifies the current version and helps a player distinguish it from an earlier reading.
Cookies and browser preferences
Our cookie policy gives fuller information about browser controls. Cookie settings can help a browser remember a session or a chosen preference while a player moves between account areas.
- Essential settings support the account session as a player uses registration or the cashier.
- Preference settings retain choices that make a return visit more personal.
- Browser controls allow a player to review, remove or limit stored cookie data.
Routes for data questions
Checking registration details
Players can review the details entered when registering, including the email address, country and chosen currency. Keeping these details current makes the account route easier to follow when using the cashier, promotions area or game lobby.
Requesting assistance
We provide live chat for an immediate account question and email for a request that benefits from a written record. A player should use their own account details in a message and keep the account password private.
Choosing the relevant route
The support route should match the question: an account-detail correction, a payment-method query or a promotion selection each begins with the information already connected to the account. We use that context to handle the request with a clear starting point.
Last updated: 3 November 2026