Dice Palace
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Getting support for a Dice Palace player question

We provide live chat and email support routes for account, payment and promotion questions. Our information area also includes About Us, Terms, FAQ, Contact and Responsible Gaming. Each route has a different purpose, and our support options work best when the player starts with the topic that matches the question.

Choose a support route

  • We use live chat for a direct conversation about an active player question.
  • We use email support when a player wants to set out the details of a request.
  • We use our FAQ and information areas for questions that can be answered before contacting support.

Keep messages focused

  • We ask players to state whether the question concerns an account, payment or promotion.
  • We ask players to use the contact route that matches the current stage of the journey.
  • We keep the message centred on the relevant issue rather than combining unrelated questions.

Account and payment questions

  • We help with the route from registration through confirmation, cashier and lobby.
  • We help players understand the listed cashier choices: cards, wallets, bank wire, Trustly and crypto methods.
  • We help players review the welcome-offer route before the qualifying deposit.

Bonus questions

  • We explain that new registered players select the welcome package before the first qualifying deposit.
  • We explain that activation is required before wagering.
  • We direct players to the promotion route when payment-method eligibility needs checking.

Feedback and suggestions

  • We welcome feedback about the player journey and our information routes.
  • We use clear descriptions to understand where a question or suggestion belongs.
  • We keep our Contact area available alongside FAQ and Responsible Gaming information.

What happens next

Your message in context

We read a message against the part of the journey it concerns: account creation, the cashier, the welcome package or the lobby. This helps our support route stay useful without asking a player to retell the whole session.

A clear next step

We use live chat and email as our support routes. Players who include the relevant topic can begin with a focused conversation about the route they are currently using.
We keep the support journey connected to the rest of our casino experience. A player who is still deciding on a welcome offer can use the promotion information first; a player already at the cashier can frame the question around the payment route. Our live chat and email options are there to make that next conversation clearer. We also keep responsible-play information visible for players who want to pause and consider their session before continuing.
Our aim is for a contact request to feel like a continuation of the account journey, not a separate obstacle. By explaining the topic in plain terms and choosing a suitable route, a player gives our support team a useful starting point for the conversation.